Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our chiropractic services
• Processing appointments and managing your care
• Communicating with you about appointments, services, and updates
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and unauthorized access

3. Health Information

As a healthcare provider, we collect and maintain health information about our patients. This information is protected under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). We handle your health information with the highest level of confidentiality and security.

Your health information will only be used for the purposes of providing you with chiropractic care and related services, unless you provide consent for other uses or disclosure is required by law.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving our patients (e.g., appointment booking systems, payment processors)
• Healthcare Professionals: With other healthcare providers involved in your care, with your consent or as required for treatment
• Legal Requirements: When required by law, court order, or government regulation
• Insurance Companies: With your health insurance provider for billing and claims purposes, with your authorization
• Emergency Situations: When necessary to protect your vital interests or those of another person

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on privacy and data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and regulatory requirements
• Opt-out: You can unsubscribe from marketing communications at any time
• Complaint: You can lodge a complaint about how we handle your personal information

To exercise these rights or if you have any questions about your privacy, please contact us using the details provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health records are retained in accordance with Australian healthcare regulations and professional standards.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate parental or guardian authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Complaints

If you believe we have breached the Australian Privacy Principles or you wish to make a complaint about how we have handled your personal information, please contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):